Contact Us

Phone: Feel free to call us anytime at (844) 6-ICANDY. If we are not open or available please leave a detailed message about your inquiry we will call you back within 1-2 business days. We are here and happy to help in any way possible! Please always reference order numbers and item numbers when leaving messages. 

*if you call, please be sure to leave us a Voice-Mail if we do not answer right away. Please let us know your name, question, order number, and a call back number in the voice message. 

Help Desk: By emailing us at help@icandywrap.com you can ask any question, make a suggestion, get product, account or order information and anything else you may need assistance with. Using our help desk with direct email to our staff will avoid any hold times or phone tag and you will be guaranteed a response within 1/2 a business day. Often much, much sooner! Please use your order number and name in the subject of the email if inquiring about an order. 

Live Chat: Chat with us live by clicking on the "LIVE CHAT" button on the right hand side of this page.

If we are not available on live chat you will see a "GET HELP" button. Please click on that, fill out the form and we will get back to you within 1 business day. 

Design Team: To contact the design team directly, send over additional design instructions or images please email designs@icandywrap.com. Please always include your name and order number in the email. 

Mailing Address:
iCandy
430 Franklin Village Dr.
Suite 164
Franklin, MA 02038

Hours of Operation:
Monday:  9-5
Tuesday:  9-5
Wednesday:  9-5
Thursday:  9-5
Friday:  9-5
Saturday:  CLOSED
Sunday:  CLOSED

Holidays:
iCandy , USPS & UPS do not ship on the Holiday's stated "closed" below.
iCandy , USPS & UPS are closed on the Holiday's stated "closed" below.  
*Please account for 1-2 extra transit days when placing your order around these Holidays.