- Q: I need my items quickly. Will I get them in time?
A: Depending on your order, your items will ship within 1-5 business days. If you are ordering non-personalized items, your package(s) will ship within 1-2 business days.
If you are ordering personalized items, your package(s) will ship within 3-5 business days. As an example,
if you place your order today for a personalized items, your package(s) will leave our warehouse no later than Friday, May 05, 2017, but you have to add transit time as well. So,
if you order today and use:
- UPS Overnight, you will receive your package(s) on Monday, May 08, 2017
- UPS 2nd Day Air, you will receive your package(s) on Tuesday, May 09, 2017
- UPS 3 Day Select, you will receive your package(s) on Wednesday, May 10, 2017
- Q: Will I receive a proof before my items are made?
A: Absolutely! For all items manufactured by iCandy, you will receive a proof within 24-48 business hours of your purchase. You can't make a mistake. Your items will not be produced
without your approval.
- Q: Can I see a proof before I place my order?
A: Currently, this is not possible. Because of the volume of orders we receive, we have dedicated design staff that professionally prepare a proof for your review to
assure high quality results. Photos, logos and other personalizations go directly to our design team. Without an order, the design team would not know which photo or personalizations
corresponded with which proof. Therefore, to avoid delay and confusion, we require an order to be placed before a proof is sent.
- Q: What if I do not like my proof? Can I cancel my order?
A: Absolutely and without penality as long as the order has not been produced.
- Q: It's summer time and I'm ordering items containing chocolate. Will they melt?
A: iCandy ships items containing chocolate in a boxed cooler with ice packs between May and October to prevent melting. This packaging is good for a maximum of 3 days of transit. If you are
more than 3 days away from iCandy, use UPS 2nd Day Air or UPS Overnight. Please ship your order to a location, like your work, where
someone will be available to accept the package. iCandy is not responsible for melted chocolate if the package is left outside or you select a shipping method that results in more
than 3 days of transit.
UPS Ground Transit Times from iCandy
- Q: What if I want to add a photo or logo on my items?
A: Photos or logos can be added to any design. Just state in the instructions or addition customization boxes that you would like to include a photo.
Once you have placed your order, the confirmation page will give you the e-mail address to send your photo to. If you do not have an electronic
copy of your photo, you may mail us your original to our mailing address. It will be returned with your order. Please assure the envelope is not bendable and the package is
marked DO NOT BEND.